Michel A. Hyacinthe

5542 Linkwood Drive, Fayetteville, NC 28311

H (910) 488-1827 C (910) 916-4684

mikehyacinthe@gmail.com

Demonstrated ability to integrate computer skills, technical skills, customer service experience and related

education to exceed technical, business, customer requirements and overall company goals. Professionally

A+, Security+ ,Network+ and Server+ certified by CompTIA. Committed and motivated employee focused on the

success of the team, the solutions, the company and its values, while also maintaining individual success.

TECHNICAL SKILLS

  § Windows XP/7

  § Windows Server 2003/2008

  § Microsoft Office

  § Hardware/Software installation

  § Network protocols and standards

  § Microsoft networking

  § Desktop systems

  § Set-up users and policies

  § Network implementation

  § Install, configure, upgrade and troubleshoot

vendor neutral systems

  § Component repair

TECHNICAL TRAINING AND CERTIFICATIONS

New Horizons Computer Learning Centers, Durham, NC

Current certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Server+, CCENT, CCNA

Security Clearance Acquired:

SECRET

Fiber Optic Association

Certified Fiber Optic Technician

WORK EXPERIENCE

Five Rivers Services, Camp Phoenix, Afghanistan

Present

Service Desk Administrator II (RNOSC)

  § Direct correlation to 25th Signal Battalion RNCC-C

  § Identify and analyze network impairments by using network performance monitoring tools (Solar Winds and Spectrum)

  § Perform minor troubleshooting and resolution of network problems

  § Demonstrated effective verbal and written communications with ability to prioritize and handle multiple tasks

  § Possess strong project management, program management and customer service skills

  § Handle the tasks of maintaining accurate logs of ASI’s (Approved Service Interruptions) and repair efforts

  § OS Fundamentals

  § Perform post installation configuration

  § Troubleshooting

  § TCP/IP configuration

  § Preventative system maintenance and support

  § Install and configure client operating systems

  § Understanding of development, networking,

security and business concepts

  § Diagnosing software and hardware problems

  § Remedy

  § Active Directory

  § Trouble shoot, monitor, and forwarded customer issues utilizing ITSM Remedy ticket tracking system

  § Create user accounts (U.S., CSD SIPR REL and F.N.) in Active Directory using MMC tools

  § Create exchange mailboxes using PowerShell tools

  § SharePoint Administrator, create and modify user permissions on 25th Signal SharePoint Portal

  § Remedy ITSM Administrator, create and modify users for ticket tracking capabilities

ITT/Exelis, FOB Shank, Afghanistan

2013-2013

OSP/ISP Senior Technician

  § Direct correlation to the 25th Signal Battalion DSST

  § Implementation of local area network (OSP) & Fiber optic cable networks/ Underground Cables.

  § Install NIPR, SIPR, and CENTRIX ISP.

  § Conduct site survey and completed all installations with detailed

blueprints.

  § Expertly terminated, tested/certified, spliced, installed/pulled, and repaired category

5 UTP, coaxial, and fiber optic cables at designated work stations and in telecommunication closets and

distribution frame

  § Demonstrated knowledge and experience using schematic diagrams and test equipment to include

oscilloscopes, digital multimeters, tone generators, optical time domain reflectometers (OTDR) and

optical power meters.

TeleHealth Services, Raleigh, NC

2011-2013

Tigr Implementation Specialist

  § Build and install server based video on demand systems for hospitality environments

  § Support on-site technicians and customers remotely using Remote Desktop Connections

  § Configure LDAP for clients to establish user accounts to our servers

  § Create user accounts for clients on the Tigr systems and configure user rights as requested

  § Proficient with Dell manufactured servers

  § Proficient with Server 2003 and 2008

  § Escalated issues as needed and maintained communication with customer and Technical teams.

Professional Teleconcepts, Fayetteville, NC

2011- 2011

Level 2 Central Office Technician

  § Alcatel - Lucent 1850 Platform

  § Adtran 6100 Platform

  § Calix C7 Multiservice Access Platform

  § Excellent communication and diagnostic skills consistently solve problems and rarely escalate issues

  § statically applied IP addresses to components for NOC provisioning

  § Proficient with wire lacing, DC power wiring, wire wrap termination and DS3 coax termination

  § worked in ISP central offices and cell sites throughout North Carolina and Virginia

Wayne J. Griffin Electric, Fayetteville, NC

Telecom Technician

  § Install NIPRNet and SIPRNet at FORSCOM joint forces building

  § Able to read blueprints and label wiring according to military standards

  § Proficient with CAT 3, CAT 5e, CAT 6 and RG 6 cabling

  § Maintain safe work environment by following OSHA regulations

  § Proficient in punch-down termination and cable splicing

2010 - 2011

  § Testing and certifying using the Fluke DTX test equipment

  § Able to plan and install multiple head-end racks integrated in one building

  § Capable of running fiber-optic wiring and splicing in sterile environment

Mastec, Inc./Advanced Tech., Raleigh, NC

2005 – 2010

Satellite Lead Technician

  § Plan installations by evaluating location, locating line of sight, laying-out equipment and wiring plan

  § Establish satellite system by installing dish, running and pulling cable, adhering to codes and regulations

  § Verify system by testing equipment and connections and identifying and correcting problems

  § Maintain records by documenting installation, service, and repairs

  § Repair service by listening to customer’s description of problems

  § Diagnose, troubleshoot, and repair problems by replacing and/or upgrading components

  § Maintain safe work environment by following safe working practices according to OSHA

  § Proficient in commercial installations

  § Awarded SBCA (Satellite Broadcasting & Communications Association) Certified Level 3 MDU (Multi

Dwelling Unit) Installer

  § Elected Team Lead at Fayetteville, NC location

CompUSA, Norfolk, VA

2002 – 2005

Assistant Store Manager

  § Effectively train and direct the activities of cashiers assigned to the front-end to set the standard for

customer service

  § Ensure that associates assigned to the front-end constantly follow policies and procedures

  § Accurately perform opening and/or closing functions, monitor performance of associates during

opening/closing

  § Perform cash pulls, and make change orders and deposits in accordance with establishment

  § Support the store’s shrink awareness program and advise management of any unusual activity

  § Monitor the store’s operational reports to identify opportunity for improvement

  § Awarded Employee of the Month for outstanding customer service and for most sales – October 2003

Namco Pool and Patio, Hanover, MA

2001 – 2002

Assistant Store Manager

  § Responsible for the pricing/stocking of all merchandise received at assigned store

  § Assist in filter repair and in all assorted mechanical jobs, such as assembly of pool equipment and patio

furniture

  § Provide excellent customer service, and execute merchandise presentation

  § Actively develop and maintain a team approach in the day-to-day management of directly supervised

associates

  § Ensure that all associates are properly trained in sales and product knowledge

  § Select, interview and hire all store associates and ensure that they meet company standards

  § Responsible for achieving financial objectives, which includes sales, payroll, and controllable income

  § Support a strong commitment to world class customer service by the use of excellent service skills by all

  § Awarded How to Deliver Exceptional Customer Service Certificate